ARRA products are repaired and recalibrated at the factory. Before returning any product, contact ARRA for the appropriate RMA number and supply model number, serial number, product name, and complete reason for return as well as the date and purchase order on which it was originally purchased. A purchase order of $250 evaluation fee must be submitted with all non-warranty repairs and calibration. A complete estimate of repair cost will be submitted to the customer for prior approval before commencement of repair work. In case of non-warranty repair, the $250 will be applied to the total repair cost. The cost of repair is based upon labor and materials plus a service charge.
Returns/ recalibrations must be shipped prepaid to the attention of ARRA 15 Harold Court, Bay Shore, New York 11706.